I know there have been discussions on the forums in the past on this topic but I am still not able to find a clear solution to the handling of recycling fees with Adagio.

We are currently set up using alerts on specific items and each time we see the alert, we add an item code with the applicable recycling fee. Each month, we run a Gridview report and remit what we've collected.

The way I believe the system should be set up properly is similarly to taxes. For example, based on each customer's tax type, they are charged PST, GST or HST on applicable items. Can Adagio be set up to also charge Recycling on applicable items based on their tax type? The difficulty is that each applicable item is charged a flat rate for recycling rather than a percentage.

We were notified this week that Alberta Recycling is requiring us to register, collect and submit for applicable products shipped to Alberta, even though we are in Ontario. I suppose we will have to do the same for BC, Saskatchewan and Nova Scotia. Each province has a different flat fee for similar items. Is there a way for the system to be set up and calculate all this?

This is an accounting and administrative nightmare for our business. We ship electronics to every province in Canada. I can't believe that the government gets away with this! I guess they do what they want regardless of what problems it creates for small businesses.

Please advise on how I might find a solution using Adagio for this. We are not as concerned about whether the fees will show up as a line item or in the tax/totals section of the invoice. I suppose that a line item would be preferred since it will show what the fee is applicable to. We're more concerned about how to get Adagio to calculate the flat rate fees for applicable items for the applicable customers based on their province, without using alerts and gridview reports.

Thank-you,