We've been using POA successfully for almost a year and are considering using it now for returns. I have entered a couple of returns so far and I see that it deducts the qty's and cost from inventory and sends a credit to AP. This part is working great.

However, my question is:

1. When receiving product, a receipt can be entered on a "Delivery note" and later when the invoice arrives from the vendor the amounts are enterred on an "Invoice" that POA then sends to Payables at Day End. Can returns be handled similarly in POA where the product is first taken out of inventory and physically sent back to the supplier. Then later when the credit arrives the amounts can be enterred at which time POA sends the credit to Payables?

When I attempted to test this, I did not get an option of "Delivery Note" and "Invoice". Instead it created an Adjustment and sent it immediately to Payables. Obviously it can take weeks, even months, to actually receive the credits from Vendors, so we don't want the credit sent payables at the stage that the item is just being sent back to the vendor. However, we do need the item to be deducted from inventory.

2. Also, what if the Vendor sends us product replacement instead of a credit? In this case nothing should be sent to Payables at all and instead the quantities returned to inventory and the return completed.

Is POA capable of doing these things? If so, please tell me how.

Thanks,