Hello Theresa,
The values are text values so they must be enclosed in quotes but they are definitely Y or N.
I believe that the message that you are receiving is telling you that the value that is being checked where the import expects to find Non Billable Y/N is not Y or N and it needs to be. The import template defined in TBR does not match the import file.
The sample file that Customer Service sent is a file that can be imported into Sample data if the template is setup according the field list that accompanied it.
If you are not importing any Non Billable time, do not include the field in the Import template. After you have selected your fields, you will see this prompt: Default billable time (Y/N). The default value is Yes.
[This message has been edited by Softrak Support (edited 08-13-2001).]