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#65280 - 12/09/20 11:33 AM Receivables Workstation Setup Fails
JWH Offline
John Hancock, CPA

Registered: 07/30/12
Posts: 317
Loc: London, ON
We have posted this before and seen other posts but not sure what the answer is or we have missed it.

Trying to run Receivables workstation setup (V9.3A - 200610) setup and receive the following:

"Could not execute the external program
\\XXXXX\Softrak\Receivables\Wksetup\Setup_RedistribsODV2.exe"

Is there a specific file it is looking for on the local workstation?

Thanks in advance.
_________________________
John Hancock
John W. Hancock & Assoc. Ltd.

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#65282 - 12/09/20 01:50 PM Re: Receivables Workstation Setup Fails [Re: JWH]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11571
Loc: Vancouver, BC Canada
Hi, John,

Try this forum thread: https://portal.softrak.com/ubbthreads/ubbthreads.php/topics/64711

It may be useful.
_________________________
Regards,
Softrak Tech Support

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#65283 - 12/09/20 03:18 PM Re: Receivables Workstation Setup Fails [Re: Softrak Support]
JWH Offline
John Hancock, CPA

Registered: 07/30/12
Posts: 317
Loc: London, ON
Thanks support. I guess I am just curious as to why the "hit and miss" that sometimes seems to happen on these workstation installs.

All other workstation installs went fine without copying that file to the WKSetup folder and/or the CR_InstallCommon folder as well.

I assume it has to do with the local workstation and not being fully updated?
_________________________
John Hancock
John W. Hancock & Assoc. Ltd.

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#65284 - 12/09/20 03:19 PM Re: Receivables Workstation Setup Fails [Re: JWH]
JWH Offline
John Hancock, CPA

Registered: 07/30/12
Posts: 317
Loc: London, ON
Thanks to Vickie and Bruce for having the file available since I never had it.
_________________________
John Hancock
John W. Hancock & Assoc. Ltd.

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