After upgrading to OrderEntry 9.3A and Receivables 9.3A, we are receiving Invoice Batch Posting Errors when "payment required" is set to FULL in the customer's terms, even though payment was entered in OrderEntry at the time of invoicing. Should this information be forwarded automatically when the batch was retrieved?


Doug

Hi Doug,

Using sample data to test this, and I was able to replicate a problem using OE 9.3A (2020.05.21) and AR 9.3A (2019.08.21). Because retrieving OE batches creates a Cash batch separate to the invoice, the payment that was applied in OE is not also applied to the retrieved invoice in AR. I'll have to forward this information to R&D.

I am a bit surprised this would have worked in prior versions.

If OrderEntry is configured to create Direct batches in AR, rather than retrieve, then the Payment would be retrieved with the invoice and this error would not happen.

I have changed OrderEntry to create Direct batches in AR

Thank you,
Doug