The LanPak expired on 5/14/2020. I received a receipt from Softrak for our renewal on 5/15/2020 at 10:00 AM. I have not received any activation codes to apply. As of today, 5/17/2020 no users can access Adagio over the network. I feel that the lanpak expiration is probably the root cause. Since it is the weekend, I am not getting response from my adagio reseller or softrak, but later today I will be having users enter trouble tickets because they can't connect. What do I do? UPDATE The reseller has connected and we are troubleshooting it now. Thanks for your input

Hi Tom

It's almost definitely not the Lanpak expiration that is the root cause. Lanpaks are not required to run Adagio, only if you want to open the same module multiple times.

Renewals don't come with activation codes. Upgrades do. The last Lanpak upgrade was back in 2017.

To troubleshoot this over the forum, we need a more precise explanation of the issue than "no users can access Adagio over the network". What is the exact error message? What's the mapped drive letter and can a user browse to that drive via File Explorer? Finally, what else changed besides the Lanpak expiring, which is a red herring?

Steve

My reseller is helping now