We recently started having an issue where we are posting checks in AP, and they are not available to retrieve in Bank Rec. This results in us having to do manual entries in Bank Rec in order to be able to reconcile.

We are running the following Adagio versions:
Adagio Payables 9.3A (190513)
Adagio BankRec 9.2A (170720)

Just realized as I was typing, this started happening exactly a week ago immediately after an AP service pack was installed by a consultant. Is there a quick fix we can perform ourselves e.g. a box that we just need to check? Or is it best to go back to the consultant?

Thank you.

Hello,

Although compatibility for AP 9.3A (190513) says BankRec 9.2A (170720) should work, I find it curious your consultant did not install the service pack to BankRec 9.2A (181216). Unless there was a specific reason for not installing it.
You will likely have to get your consultant to troubleshoot this as it would be difficult to determine what is going on in your environment. However, unless there is a specific reason, I would first install the service pack to BankRec.