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#62137 - 10/27/19 06:54 AM Order entry and customer warnings
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4515
Loc: Wynnewood, PA
When entering an order, there is a pop up that appears if a customer is over their credit limit.and/or is on hold.

I would like to make a suggestion that the pop up also appear if the customer has an overdue balance. An overdue balance is one where the balance in an aging bucket exceeds the Aging amount as defined in the Calculate Customer Aging screen.

Right now, in order for the pop up to appear for overdue balances, you have to first run the Calculate Customer Aging function, with the option to "update on hold by Aging Amount" ticked. This would then put the customer on hold (and take them off hold when nothing is overdue), causing the pop up to appear. The problem with this is that orders are put on hold by default, which may not be desired.

Another possibility is, when running Calculate Customer Aging, to set the credit limit to zero based on the Aging amounts (and to restore it when nothing is overdue). But this would require storing the original credit limit somewhere, which is a database change.

Thanks

Steve

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#62159 - 10/31/19 07:43 AM Re: Order entry and customer warnings [Re: Steve Schwartz]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
I have added the suggestion the R&D list for the next time we are working in OrderEntry.
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Andrew Bates

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