Good morning,

We ran into an issue about a year ago when Adagio froze up in the middle of the check run. Some checks printed while others did not. Checks were reversed, some invoices were reposted, and the check run was done again. Now the issue is that some check reversals as well as invoices were posted twice to a number of vendors. I think we've taken care of the invoices, but for the check reversals, it will not let us apply to anything. We got our Adagio consultant involved and he had a look but was unable to fix it. We were informed that the only way would be to have Softrak perform a data repair. How do we go about this?

Thank you.

You could arrange for Softrak to do the database repair by emailing orders@softrak.com

Alternatively we do database repairs as well, please contact me by email douglas@accsyssolutions.com or phone 1.888.534.4344 extension 723.