We are trying to print a check for a vendor, but when we pull up the vendor in the check batch, the outstanding invoices all show $0 amounts. When we go into the vendor file, the invoices have current amounts. We can go in and edit the payment amount, but it gives the warning message "Applied amount is greater than the maximum payment" because the amount remaining is $0.

It only appears to be happening with one vendor (so far), as we are still able to create checks and apply them to invoices for other vendors. What are we missing here?

We are using Payables 9.3A (170623).

Thanks.

Hi Acrylon,

If you edit the Control Payment for these invoices, you will see the maximum payment is zero. You need to edit the maximum payment to be the desired amount you want to pay.

If you ever partially pay an invoice, the maximum payment will be set to zero unless you set the Company Profile option to 'Set Amt Payable to Inv Balance' as enabled. The purpose is that if you partially pay an invoice, there might be a reason that you don't want to pay the remainder until you are ready. Enabling this option means that you typically will do partial payments without wanting to control the payment for the next time.

You've already paid those invoices? (Perhaps in a manual cheque batch or previous cheque run.)

To solve the immediate problem:
Open the Vendor list, locate that Vendor, edit it, click on the Transactions tab, double-click on the specific invoice transactions, then set the "Maximum payment" amount to the remaining balance.

To reduce the likelihood of future problems:
Open the Company Profile, click on the System Options tab and put a check-mark on "Set Amt Payable to Inv balance".

Note: This is the same as Support's response but I'll leave it up anyway.

Hi Tech Support,

When we pull up the invoices in Payment Control, the list comes up with 0.00 in the Max Payment field. But when we click Edit, the "Maximum payment" field has the full amount of the invoice, but the "Amount payable" field is 0.00. What's strange is that none of the invoices were partially paid at any point. It also shows the amount of the invoice in the "MC batch applied".

Hi Acrylon,

Then Andrew's answer applies. Invoices have been set to pay in a manual check batch that has not been posted. Thus you are correctly being prevented from paying these invoices accidentally a second time. Look in your manual check batches for these invoices for this vendor.

The "Maximum payment" amount field already has the amount of the invoice.

Well this is embarrassing... Andrew was right. We had a check batch that already had the invoices applied but it was not yet posted. Thank you all for your prompt replies!