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#53604 - 05/03/17 12:34 PM PO and AP Crashing
BT_Peace Offline
Adagio Groupie

Registered: 08/18/12
Posts: 19
Loc: Arizona
Hi All,

We had a disk crash last night on our server. It was one of the main OS disk that was mirrored so we were able to swap the disk with no problems.

One of the symptoms of the problem is that both PO and AP would not start on the clients. They flash the startup screen but then do nothing else. I don't see anything in the PO error log. When I try to run the chksys function on a client it also does the same behavior. Starts but then crashes immediately. I have even tried to upgrade PO but it fails after I put in all the required information.

Any ideas? Anyplace that I should be looking? Inventory,GL, and AR are all working fine.

Thanks for any info you can provide!

Brian


Edited by BT_Peace (05/03/17 12:39 PM)

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#53607 - 05/03/17 12:54 PM Re: PO and AP Crashing [Re: BT_Peace]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4505
Loc: Wynnewood, PA
Take a look at this thread - http://softrak.com/ubbthreads/ubbthreads.php/topics/53598/Trend_Micro_Anti_Virus_reporti#Post53598

I'll bet it's an anti-virus software issue.

Steve

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#53609 - 05/03/17 01:10 PM Re: PO and AP Crashing [Re: BT_Peace]
BT_Peace Offline
Adagio Groupie

Registered: 08/18/12
Posts: 19
Loc: Arizona
Another piece of information. I can run PO,GL, and AP on the server. But not on any of the clients.

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#53611 - 05/03/17 01:20 PM Re: PO and AP Crashing [Re: BT_Peace]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Sounds like you might need to check the permissions of your users on the new disk.
_________________________
Andrew Bates

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#53615 - 05/03/17 01:38 PM Re: PO and AP Crashing [Re: Retired_Guy]
BT_Peace Offline
Adagio Groupie

Registered: 08/18/12
Posts: 19
Loc: Arizona
It is the trend micro(worry free business security) that is keeping things from running. I had to uninstall it on one
of my clients to verify that it is the problem.

Thanks!!

Brian

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#53620 - 05/03/17 02:00 PM Re: PO and AP Crashing [Re: BT_Peace]
BT_Peace Offline
Adagio Groupie

Registered: 08/18/12
Posts: 19
Loc: Arizona
Specifically it was the behavior monitoring. Something we don't need/care about so turned it off.

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