Hello,

I am having a problem running DIC in AR 160226. After posting the invoice & cash batches from OE 160125 today and posting them in AR, then AR with DIC running stopped responding after the both batches were posted and DIC reached "Checking Cash Batch". I restored the data to the point before posting the 2 batches from OE and DIC completed normally in both OE & AR without errors before the batches were posted to AR. After they were posted to AR from OE, DIC stops responding at the "Checking Invoice Batch" item in AR. This is without posting either of them in AR. The computer has been left to see if it would complete the task for about 10-15 minutes but Task Manager still reports "Not Responding". I took the backup data home & installed it on my home computer with the same Softrak configuration & get the same result on the second computer.

Any ideas why AR can't complete DIC after the Cash & Invoice batches reach AR or are posted in AR? The HDD light does not show any HD activity on the computer when the program stops responding. There have been no DIC problems in recent memory.

Thanks,

Rick McLeod
Sunbeam Specialties, Inc.

Hi Rick

I have one client reporting exactly the same issue with the same version of Receivables. It was reported on March 10th and is still unresolved.

I have another client reporting a similar issue with the same version of Receivables - they get an Access Violation message as soon as Receivables DIC starts. It was reported March 22 and is still unresolved.

My two clients have special situations that Softrak thinks might be causing the problem, although I am sceptical about that. I'm hoping you have a straightforward setup and Softrak can determine what is causing this, so I can resolve the issue for my two clients.

I write this just to let you know that yours is not the first or only occurrence of this issue. Also, to let you know it is not a case of corrupted data, and that you can continue working with confidence. Receivables is one of those modules that rarely gets corrupted, and when it does, it is almost always 100% fixable by DIC without loss of data.

Steve

Hi Rick,

Could you upload the data we need prior to post to http://www.softrak.com/dbr so we can take a look?

Thanks

Hi, Steve,

Yes, this has now been reported at 2 (looks like 3 now) other sites. It was reported to R&D and has been fixed for the next release.

In the meantime, please use DataCare to check integrity in AR as it does not exhibit the same problem.

Sorry if I didn't get back to you specifically with this information once I was finally able to determine it was a problem that will only show itself with specific data.

I had this issue happening when converting from AR9.1A to AR 9.2A 20160226. I ran DIC after conversion. In this case, the client has not run Year End ever so I just ran Year End before conversion and the issue went away.

Hi Rick

Softrak released a hotfix which resolves this issue. Contact your dealer to get it.

Steve

Hello Steve,

The Hotfix did end the problem. DIC in AR 9.2a completes without hanging now. I understand it only happened if the # of entries in a batch exceeded qty. 100 and we were at 134..

Thanks for the heads-up.

Rick