Payables user called to report that their Payables 8.1E asked them if they wanted to update something (they are hazy on this). They answered no. Now they cannot get into Payables. They get warning box, "Corrupt Install Configuration". It is a "Reports Table Drive configuration" and the user is told to re-install Payables.

Before he does that, what's going on?

Should he reinstall as instructed by the warning message?

Hi, Matt,

They really should provide the full error message and information to you. It is difficult to tell exactly what's going on because we and you don't really know what went on.

Is this a standalone installation (i.e. installed on a local workstation only) or are there other users? If there are other users, do they receive the error also or just this user? What is the full message, can they provide you a screenshot?

Sorry. The user sent me a screen shot so I must transcribe the entire message and I am lazy.

Trying to paste a screen shot into this message...

... Ctrl-V does not do it. What's the trick?

"The install configuration for Adagio Payables has a corrupted Reports Table Drive configuration. Please completely re-install Adagio Payables and then try running Adagio Payables from this workstation again."

<Ok>

That''s it.

This a networked installation, three users. All cannot get in.

To close this out, the problem is solved but still a mystery. There were *two* APWIN.INI files in the APWIN folder. One was spelled APWIN.INI and the other APWIN.ini. I don't know how Windows keeps two files with the same name but different extension case in the same folder but I saw it myself.

One was damaged. I deleted it. Payables came back to life.

Why were there two files? I don't know.