When I close Financial Reporter it seems to hang. After several minutes it comes up with the not responding message and asks if I'd like to 'end now' which I say yes to. I then get the closed in error message "would I like to send a report" which I say yes to and it seems to create something and send it. Any thoughts on why this would be happening. It happens every time I exit Financial reporter. And where is the error report going?

Hi SuzBem

Sometimes it does take a while to close the Financial Reporter, and it appears to be hanging, but eventually it closes. But several minutes is very unusual, I have a feeling there is a question it is asking you which you can't see, hidden behind another screen. Press Alt-Tab (a few times if necessary) to see if such a question appears.

In any case, don't say Yes to "would I like to send a report". That's a Microsoft question and you can be sure the folks at Microsoft don't care that you had to exit Adagio's Financial Reporter ungracefully.

Steve

I wish it were that simple. I've had this happen each and every time for the past few months. If I open task manager it tells me almost immediately the program is not responding. And I've looked for a hidden screen. Typically I save and close my reports before I go to exit. And I realize what you are saying about the MS report so I won't hit send anymore. Out of curiosity I followed the error message file and the message is below:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="LEDGERFINREP.EXE" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="LedgerFinRep.exe" SIZE="4519496" CHECKSUM="0x77FD5CEB" BIN_FILE_VERSION="2.1.1.1863" BIN_PRODUCT_VERSION="2.1.1.1863" PRODUCT_VERSION="2, 1, 1, 1863" FILE_DESCRIPTION="Adagio Financial Reporter" COMPANY_NAME="Softrak Systems Inc." PRODUCT_NAME="Adagio Financial Reporter" FILE_VERSION="2, 1, 1, 1863" ORIGINAL_FILENAME="LedgerFinRep.exe" INTERNAL_NAME="Adagio Financial Reporter" LEGAL_COPYRIGHT="Copyright © 1999-2011 Softrak Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x451DC7" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.1.1863" UPTO_BIN_PRODUCT_VERSION="2.1.1.1863" LINK_DATE="10/03/2011 14:17:23" UPTO_LINK_DATE="10/03/2011 14:17:23" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

Might this mean anything to someone?

"Not responding" is an almost meaningless Microsoft message. It just means that there is a mouse click or keypress that the program has not gotten around to processing. You can generate this message in almost every Windows application without too much difficulty.

Are you printing a statement group? Using ePrint? If you just give the fninacial reporter some time - move on to something else without worrying about whether it closes (perhaps checking this Forum for example), does the financial reporter eventually close? 1 or 2 minutes seems like a long time if you're just staring at a screen.

Does it ALWAYS fail to close, or just when you've opened a particular statement? Or perhaps when you've drilled down to a detailed transaction? Or only when you've actually printed a statement?

While it's annoying, I doubt that there's any particular cause for concern, and only you can decide whether its worth the effort to try and determine what's going on.

Ok - the message doesn't help. As for printing a statement group or eprint, no. I often pull up a report, change the date and send it to excel. Once the excel transfer is done, I will save the report and close it. Then I try to close the financial reporter and it freezes. I've left it for 15 minutes or longer with the same result. And yes, it ALWAYS fails to close. Even if I just look and save without using excel or printing.

I was just curious if someone else had this problem or what might be causing it.

Hi SuzBem,

If you ZIP up your general ledger and send it to me with the name of the spec that's causing the problem, I'll see if I can recreate it here. If you do not ExcelDirect the statement, do you still have the problem?

Also, what version of Ledger (See Help | About) are you running?

Hi Andrew,

If I just open Financial reporter and then close it,it closes correctly. It seems to be the excel piece. I'm on version 9.0D (111017)

OK - and what version of Excel? And how much memory do you have in your workstation? And would you like to send me the data to see if we get the same result here?

I will zip it up and send tomorrow. I'm have 3 gig of ram (Windows XP, duo core) and our version of excel is Office 2007. Our server is windows 2008.

Suzanne

OK - I'll take a look when it arrives. Unless your gl is gargantuan, there shouldn't be a problem. I have seen it take a while for Excel to unload, and this might be causing the delay you see.