In order entry we complete all invoices from orders, it is easy to use the payment option for an invoice. I used the same method for a payment on acct and it would not generate an invoice without an item line to ship.

What I did was enter a misc charge(credit card pmt on acct) with no G/L # associated with it and used that as my item line at $0, clicked ship all, clicked payment/Master Card, entered the payment amt and completed to an invoice. The order and invoice both show as $0 in OE tabs, but when you print the invoice the total is a neg(amt of payment).

Is this the correct process or is there another way?

Thanks

Hi Heather,

Are you trying to record a customer deposit? Is there a reason why you want to do this through Order Entry, rather than creating a cash batch entry in Receivables? Typically, recording customer payments without an accompanying invoice should be done in AR. Order Entry is not designed for entry of payments on customer account without the invoice.

If you create an invoice for $0 and include a payment, the total 'amount due' on a printed invoice (spec code F33) will be negative. This is expected behaviour since you are trying to create a payment on account for the customer. If you want to print the payment as a positive amount, use spec code F32 (applied payment amount). You probably will want to create a different specification for printing these sorts of 'invoices'.

Payments are only sent to Receivables during Day End Processing, along with the Invoice (payments on orders are ignored by Day End). So you won't see the payment on account as a customer transaction until you run Day End, and use AR to retrieve the transactions and post the batches.

The reason for wanting to enter payments in OE is so when a dayend is done the total of that cash batch created will equal the total of master cards, visa and debits for the day without having to enter another cash batch and it will also equal the auto bank deposit for the same day. By having this process it would eliminate a few steps (entering a cash batch in A/R and matching cash batches with bank deposits) and save time.

I have been entering a cash batch in A/R for payments on acct but due to work load it was hard to enter each day on that day. When it came time for matching deposits with bank stmt deposits, you would have to add diff cash batches to bal with the deposit on the bank stmt. This was confusing for the person doing the bank rec when they didn't bal.

Maybe for the next upgrade Adagio could add this function in OE so you can create a payment on acct invoice.

Heather:

I suspect that your problem could be resolved by adding the on account payments to the batch in BankRec for posting.