One of my client's installation in Quebec has experienced odd problem.
Any customer with French characters in description will not show in major reports in AR module:
Aged Trial Balance
Statement
and others

The actual transactions are properly posted to AR
How to solve this problem ?

Hi Vlad,

What version of Adagio Receivables is the client using? Were the transactions posted using Adagio Receivables, or are they still using Accpac Plus AR?

I tested by using the current version of Adagio Receivables 9.0C (2012.02.24) and created a new invoice batch. In all of the reference and both description fields, I inserted 'French' ASCII characters by copying them from a Word document and pasting them into the fields. After posting the invoice, I could correctly see the invoice on the Aged Trial Balance and Overdue Receivables reports (the two reports I tried). Granted, my laptop is defined with Windows in English, but I could not replicate a problem with the AR transaction reports simply by having French characters in the reference and description fields.

If you wanted to determine if 'French Windows' is involved, get a copy of your clients data and in your office, try previewing the same report. If the transactions with French characters print on the report, then the environment is getting in the way. If you see the same problem in your office, then we can take a look using the same copy of the data.

Thank you for sending the data, Vlad. I found that the problem occurred for those customers that had É as the first character of customer Short Name. This was even if I removed 'Customer name' from the list of fields to sort and select by, though customers with Short Names without an É still print when Customer Name is part of the Sort/Selection field list.

I had earlier emailed you that having É as the first character of customer Name 1 also caused the problem, but I later found that this isn't the case, and it is just the Short Name causing the problem. You can correct the customers by replacing ÉCOLE in the customer short name with ECOLE, either manually or via an import customers template.