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#29656 - 11/07/11 03:42 PM batches seem to be unaccessible
Theresa Offline
Stranger

Registered: 02/17/11
Posts: 4
Loc: Saint John, New Brunswick
Batch details show up in listing and preview, but to double click on them to open seems 'frozen'; I am unable to edit... I've never had this happen before

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#29657 - 11/07/11 03:55 PM Re: batches seem to be unaccessible [Re: Theresa]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11520
Loc: Vancouver, BC Canada
Hi Theresa,

Which Adagio program(s) and version(s) are you referring to?
If this just started happening today, what changed?
Try rebooting your workstation and attempt to start the program again. Perhaps a window that needs to be clicked is hiding under your batch, making it appear that it is frozen.
_________________________
Regards,
Softrak Tech Support

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#29658 - 11/07/11 04:05 PM Re: batches seem to be unaccessible [Re: Softrak Support]
Theresa Offline
Stranger

Registered: 02/17/11
Posts: 4
Loc: Saint John, New Brunswick
hi
I'm running Ledger 9.0D(111017) which I updated on Oct 24th. Wasn't working in adagio at all today. did some work on Thurs and Fri.I did integrity ck, and I have backup if necessary. I did restart my computer, I did look for something that might have changed.There is nothing else open. I am the only user! The AR and AP seem to be ok

The only thing that happened is that one of our computers appeared to have a power surge over the weekend. I'm on a ups, there didn't appear to be anything unusal about mine when I came in this am.

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#29659 - 11/07/11 04:09 PM Re: batches seem to be unaccessible [Re: Theresa]
Theresa Offline
Stranger

Registered: 02/17/11
Posts: 4
Loc: Saint John, New Brunswick
I also had no problem entering a new batch, but now it won't open to allow additional editing? I tried editing archived batches, same thing; when I go to listing, the batch is there with all the detail

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#29660 - 11/07/11 04:39 PM Re: batches seem to be unaccessible [Re: Theresa]
Theresa Offline
Stranger

Registered: 02/17/11
Posts: 4
Loc: Saint John, New Brunswick
I finally am able to open the batches, but i get a screen with 'source ap' on it first, double click that, and it opens. It might have something to do with the Column editor?

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#29661 - 11/07/11 04:44 PM Re: batches seem to be unaccessible [Re: Theresa]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Can you click on a batch line and click the "Open" button instead of double clicking?
_________________________
Andrew Bates

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