I'm trying to close our current fiscal year and it won't let me unless I post and clear the batch status. I can print the report but when it asks me to clear and I say yes, the program stops responding. How can I clear it so that I can close the year?

9.0D(110629)

Hi Susan,
Due to a change in 9.0D when the batch status report is cleared, the associated batches are deleted. On a network this can take a long time, depending on the number of batches for the year. There is no progress bar while this happens but the program is still working.
This will be improved in the next update.

Hi Susan

When Chris says a long time, he means anywhere from 10 minutes to hours. You would be best for now to move your Ledger data to a local drive before printing and clearing the batch status report (and then moving it back when you are done).

Hopefully this will be improved soon.

Steve

We hate that "Not responding" message from Windows - it really doesn't mean much of anything. All it says is that you have clicked your mouse or pressed a key and the program has not gotten around to doing anything with it.

To see whether the program has really crashed, or has just got busy doing something (like deleting a large number of batches), start the task manager, click on the processes tab, select View | Select columns and add "I/O read bytes", and "I/O write bytes" to the columns displayed. If the program that is "not responding" is not reading or writing any bytes (those numbers are unchanging), and its CPU utilization is 0 or 98%, then it's crashed. Otherwise, it's just "busy", and you need to give it some time to complete the job you've asked it to perform.

Sometimes the programmer does not expect the task being requested will take any significant time at all, and so doesn't bother to display a progress bar.

I tried 3 or 4 times and waited each time between 20 minutes and 45 minutes before I gave up. I did run task manager to see if I could figure out whether the program was crashed or still processing. It continually switched back and forth between "running" and "not responding". I gave up in the end and copied the GL data to my local drive. When I ran it from there it worked fine and completed in about 5 minutes. I copied the GL data back to my live data and was able to close the year. I never knew to try the I/O bytes activity but that's good to know in the future. Thanks.

Andrew, that was a very helpful comment for me as well. I will be passing that one on the the rest of my staff.

The Ledger service pack released today addresses this issue. It should be installed before attempting to clear the batch status report as part of year-end processing.

Steve

To reinforce Andrew's statement: I always tell users that when the system displays: "Not responding," it really means: "I'm working hard and am too damn busy to talk to you right now."