Need some help.

Small office Adagio users are getting "Unable to access payables database, currently being accessed by [System Account] in [Adagio Payables]" when user #2 logs into a company database currently in use by user #1. They have sufficient LPs.

Thanks,
-Matt.

Cancel! User #2 now reports that user #1 was performing a backup that was still open. Sorry for the bother.

-Matt.

Hi Matthew,

What is the 'System Account' user doing at the moment, when user #2 is attempting to log in? Does user #2 have their own unique ID and password, or are they attempting to sign-in with the SYS ID as well.

The message received doesn't have to do with Lanpaks, as a different message would appear that is more descriptive to that scenario. Rather, user #1 is performing a function that is using a company data resource that prevents other users from entering (such as an integrity check). It may have been a timing issue - can user #2 try again and do they get the same message?

From your second posting, this was indeed the case. Thanks for reporting back.