We’re revising a posted PO and the computer shut down suddenly. The PO is gone!
We can’t re-enter the PO. POA thinks it still exist in the system.
We can re- enter the PO with a different number but don’t know how to get rid of the quantities already posted to the items in POA and IC? The PO is gone but the history is not. I hope I make sense…

Must we do a restore backup? Hope not.

Hi, Fong,

Have you made a backup and run a DIC in PO (and possibly in IC also)? Does it report any errors? Does the Rebuild button become active? If so, again, make sure you have a backup and click the Rebuild button. Does this fix the problem by either redisplaying the purchase order or changing the Qty on PO in IC?

If it doesn't then, yes, you will need to do a restore or seek a database repair. You may want to be in contact with your Adagio consultant about this.

Thank you Support. DIC Rebuild solved the problem. I Love Softrak Support!