yesterday I printed a cheque batch off and someone printed over them so when the window came up to say did the cheques print okay I said no. I reprinted the batch starting with the new cheque number which was the last one from the previous voided ones after I finished printing all the cheques again I went to post the batch and it said that there was an error and that all the cheques were all ready printed. So I went into the vendors and the original cheques I printed that I said no to that they did not print okay are the ones in my vendors payable account but in the cheque reconcilation side it says that they are void. So my question is how do I fix this because I have nothing sitting in the vendor account to print them more cheques as the 2 cheque runs I have here are not good. Thanks

Hi Amber

First, make a backup under File | Backup | Accounts Payable data, just in case.

Then you should reverse all of the checks that you want to reprint, and post the check reconciliation. The invoices you need to reprint will now be outstanding.

It's hard to follow the flow of what happened, but it doesn't really matter because the bottom line is that you need to reprint the checks, but Adagio thinks the checks have already been printed and are posted to the vendors' accounts.

Steve

Hi there again we cannot reverse the cheques as they were voided when they did not print correctly so how can we reverse the voided cheques? They were reprinted and that is when the error came up saying that there was nothing to pay. So we have 2 sets of printed wrong cheques sitting here and we need to have them printed on correct cheques but our payable say that they were paid with a cheque that is on the reconcilation side says they are voided and the second set just has a P not sure what that means but it was the error batch ones. Thanks

If the check is showing up when you look at the vendor's transaction screen, then it must also show up as outstanding in the check reconciliation file (there may be other V or P transactions in the check rec file but there will ALSO be an O transaction)

If you are sure there is no outstanding transaction in the check rec file and you are sure the check is appearing on the vendor's transaction screen, then you need to ask your Adagio consultant to look into this for you - there is either data corruption or something else out of the ordinary that goes beyond the scope of this forum.

Steve