Hi. I have an issue with a cheque that was posted to a customer as an unapplied amount. They had overpaid an invoice and said that they would use this unapplied amt on a future sale. However,I then rec'd pmt for two other invoices(for two separate customers(different locations)and they had deducted this overpmt for them and paid the diffence. How do I get the original unapplied amount out of one customer and into the other two? Thanks in advance.

Hi Deb

That's easy. Create a cash batch and enter a check to the original customer for a negative amount and apply the negative amount to the unapplied check balance (use a slightly different check number from the original number). Then enter the payment to the other two customers as usual. The total of the cash batch should be zero. When you post the batch, it will no effect on the GL and will clean up the customer account balances.

Steve

Well Steve, that sure was easy. Here I was trying to either do an adjustment or a debit. But my cash batch was not zero and it did affect the G/L. cr bank dr A/R. Which was okay because now I can post the pmt to the other two customers and all is well. Thanks.