We have Adagio set up to warn us when we are issuing a credit note against an invoice that has already previously had a credit note issued against it. This is a great feature and we love it. A strange thing is happening with one invoice however where Adagio is warning us that a CN has already been issued, but the CN it is referring to is applied to a completely different invoice for a completely different customer. I tried to figure out what might be causing that behaviour but can't make any sense of it. Any idea why that would happen?
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Susan Tennier
TDL Canada
Trenton, Ontario