We are using AP 8.1B (091130). We installed this update in the middle of January. Our issue is:

1. User enters an invoice batch in AP. (User will enter anywhere for 5 to 15 batches a day).
2. Once user is ready to post a batch user highlights the batch and clicks listings they receive the error "There are no invoice batches to print". I open the batch and I can see the several invoices.
3. User closes Payables and then reopens AP and then the clicks listings and it prints fine.
4. While it does not stop the user from working it's a bit of a pain.

Have run system check and that reports no errors.
PC is running XP SP2 and is patched.
Symantec endpoint 11 virus client (cannot be turned off as a user)
Data is on a Novell 5 server.

I'm thinking it is something to do on the user's workstation such as the location of the temporty work file that adagio creates when doing a print preview?





Jeffrey Marshall
Support Technician, Information Technology
604.891.6698 Direct
Email: jmarshall@commonw.com

Commonwealth Insurance Company
1500- 595 Burrard Street,
Vancouver, BC Canada
V7X 1G4
604.683.5511 (Main)
604.683.8968 (Fax)

Hello Jeffrey,

I was able to duplicate this message if the Batch already had a status of Printed.

When you try to print the Batch Listing, please make sure that Select Status has Open and Printed selected.

OK thanks I'll check when she does her next batch and let you know.

OK checked those settings and they are both checked. When user called with this last batch about 30 minutes ago.

Have you been able to duplicate this error yourself?

I can only duplicate it when the Status was not selected.

If you can not duplicate it yourself, try looking over her shoulder when it happens to see what options she has selected.