Is there any software, 3rd party or Softrak, that we can enter customer RMA's? POA handles the Vendor side of the RMA's quite well, however, we are still on a manual system for our customers.

We want to be able to enter RMAs on our customer's accounts so we have a record on the sytem of their RMAs in process. When the product arrives back to us we determine if the RMA is credit worthy and if so, we'd like to convert it to a Credit Note. At the point of the Credit Note we can select "Return to Stock" and follow up with a negative receipt to our vendor.

Any suggestions or ideas?

Hi Susan,

A large Adagio site in LA uses SalesCQ to track their RMA's. They treate them like quotes, with an expiry date and an approval process. The only manual step is the creation of the credit note when the goods are received. We like the model so much we expect to be adding that functionality to the product in an upcoming (but not the next) release.