We have a group called "Admin" for all users that is set to "display cost information on orders" in the order template tab in OE/Group Setup. One computer at our front counter is used to serve walk-in customers. To prevent customers looking from looking over our shoulder and seeing the cost, I copied the Admin group to a new Group called "NoCost" and unchecked "display cost information on orders". This works great except now when we open POA on the user at the front counter it opens, but all the buttons remain greyed out.

I tried reinstalling POA but it didn't change anything.

When we put the front counter user back to the Admin group, POA works correctly.

I am able to uncheck "display cost information on orders" on the Admin group and keep all users including the front counter on the Admin group and it works correctly, however, all users in this case will not be able to see the cost in Order Entry.

Any ideas why POA stops working when the user is set to a different Group?

Hi, Susan,

Put the person at the front counter back in the NoCost group.

Then, in PO, edit the group the person at the front counter belongs to. Click on 'Expand all' so you can see each of the options in the tree. I think you'll find that all of the options have been deselected which is why, when this user logs into PO, all of the buttons are inactive.

Check/turn on each option this user should have access to in PO.