Hi, Laura,
Are you using Ledger 9.0A? If so, what is the release date? You can get this information by selecting Help then About from the main menu. It is very useful for us to know this information to be able to help you.
If you are using Ledger 9.0A with a release date of 080402 or earlier, it sounds like you need the hotfix. This was released after to resolve a batch status problem that occurs under certain circumstances only. Please contact your Adagio dealer / consultant and they will help you.
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Regards,
Softrak Tech Support