Various times since installing the gl version 9.0a, my whole computer freezes up while in Adagio GL, but only occasionally. The mouse won't move and the clock stops. Ctrl Alt Del doesn't work. I didn't notice any issues after rebooting until recently, for the second time now it has frozen while in a batch and when I go back into the batch some lines are missing, but the totals include the amounts that were on those lines. I have fixed that problem before using Data Integrity Check and Rebuild. But what concerns me is why it is freezing and I'm losing part of my entry - the last one I was saving after adding 6 lines and I lost over 100 lines of the entry.

Hi, Barb,

Would you confirm for me exactly what version(release date) of GL9 you are using? You can obtain this information by selecting Help and About from the main menu (eg. GL9.0A(071219) or GL9.0A(080402).

Thanks,

Barb,

At the risk of sounding like the "software guy" always blaming problems on the hardware, may I add a couple of comments.

1. Are you running on a network? LAN problems can certainly cause data loss and other problems. Have your technician check that "opportunistic locking is turned off on the server. (He or she will know what that is )

2. If the computer's clock stops, that would seem to indicate more than a problem with one piece of software. Run the usual anti-virus checks and perhaps check the hardware as well.

9.0A(080704)

It has occasionally hung since I installed version 9 which would have included other versions. I am certainly suspecting it could be something about my computer too. But I don't recall it
ever crashing in Adagio previous to version 9.

I know opportunistic locking was turned off at first installation of Adagio, and I don't know of that changing.

I am running Windows XP Pro, the server is running Windows Server 2003.

Hi, Barb,

We aren't aware of any problems such as you mention with GL9 nor of any posting problems with the version you are using.

Does this occasional 'hanging' only occur on your workstation? Has anyone else experienced a problem like this?

Certainly, as Ralph suggests, you should check to ensure that Opportunistic Locking has been turned off on your (and all other) workstation(s) using Adagio. You can run the CheckSys program located in the Softrak\System folder on the server from each workstation to do this.

As well, it would probably be a good idea to have your network tech check out your PC and it's network hardware. If the problem has been experienced on other workstations as well, it would be a good idea for them check out the server as well.

I'm not aware of it happening on another workstation. In fact I tried to run the data integrity check twice yesterday and it crashed when it got to the first batch that experienced a problem both times, but on another workstation this morning I was able to run the check and rebuild quickly and easily without issue.

On mine again today I have crashed/frozen at the same spot in Adagio, when closing the edit batches. And again I have lost some of my data entry.

I have run the chksys and it reports no problem with network configuration -
======= Checking Special System Configurations ======
-- Checking the following Registry entries (Local_Machine):
... KEY: System\CurrentControlSet\Services\LanmanServer\Parameters
VALUE: EnableOpLocks (=0)
... KEY: System\CurrentControlSet\Services\LanmanWorkStation\Parameters
VALUE: UseOpportunisticLocking (=0)
... KEY: System\CurrentControlSet\Services\MRXSmb\Parameters
VALUE: OplocksDisabled (=1)

. . . No unusual System network configuration detected.

Though there are some errors about a version of crystal reports.

I realize this is pointing at my hardware or something different in software configuration, it's just that I'm not having this issue while using other software and I spend more time in Excel, Outlook, and our payroll software, than in Adagio.

Any ideas where there might be a conflict creating the problem while in Adagio?

Barb,

It may be that Adagio is accessing the network much, much more than the other programs. Excel only uses the LAN connection to, perhaps, save or open a file; Outlook never does.

This looks like it could be a network issue: card, cable, router, etc. Pain the neck to troubleshoot, but usually inexpensive to fix.

Hi Barb,

Ralph is right that Adagio will be moving 1000's of bytes more data over your network than any other application you're likely to be using. Almost certainly there is a hardware problem (perhaps a flaky network card). I know that this sounds self serving coming from the software developer, but there is almost nothing that Adagio does as an application that could crash your computer so hard that its clock doesn't even run. Really only device drivers (printers and network drivers) run at a level that could cause that kind of failure.

Can you swap the workstation with another?

I understand how Adagio is more sensitive to network problems, although my payroll program may be similar in usage. I can't switch workstations easily because I am the only one with the payroll software. I tried connecting to a different switch closer to the server but that didn't help.

Today I turned off the Windows indexing, I think it came with a recent Windows update, and I actually managed to run the Data Integrity Check to completion (which I couldn't do last week).

I have replaced my network card, no effect. I've reduced my background tasks and it seems okay as long as I'm not running any other applications at the same time as Adagio. But I have had it hang/freeze again, when I forgot and had other apps running simultaneously. Perhaps you guessed this from my other post where I tried to get creative about restoring my batch. Now I sometimes see a progress bar that it is saving the batch entries when I close a batch. The progress bar froze last time. I can't think of anything that has changed lately, other than Windows updates, that might be causing this now.