Hi, Pete,
What version(release date) of IC are you using? I'm using IC8.1A(080829) and, when I preview the Physical Inventory Worksheet with both options selected, I don't experience this problem.
(I've sent you an email showing my results.)
Could they be using a ModRP of the standard report (which hasn't changed for several years now)?
Do you see this behaviour in other screens? If so, could their display font DPI settings be incorrect?
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Regards,
Softrak Tech Support