I was trying to print statements and I keep on getting a message that an interest batch was not run. It was ran and when I do the period end it also shows it was ran.

Hi, Kevin,

What version(release date) of Receivables are you using? This information is available when you select Help | About from the main menu, eg. 8.0A(060625) or 8.1A(070920).

Are you running statements for the same customer range each time? Or by the same billing cycle?

How did you run your invoice batch?

8.1A (070920)
I always run statements as short name.
what do you mean how do I run my invoice batch?

Pardon me. I'd intended to ask about your interest batch.

I go to maintenance and then create interest batch

Okay, sorry if it sounds like I'm asking a dumb question, but has the interest batch been posted?

Also, when you ran the Interest Batch, did you select to charge interest by Billing Cycle or by Customer (customer is only available if you've selected to 'Clear history by Period End' in your Company Profile)? If you selected by Billing Cycle, perhaps you need to also run an Interest Batch and post it for the other billing cycle(s) in use in your company or for all billing cycles (eg. 'blank' to 'zzzzzz').

Yes it was posted.
the batch was ran by billing cycle
It is run from customer blank to zzz.
Also the period end everything looks good to go.

Hi, Kevin,

To select all:

- billing cycles, please enter 'blank' to 'zzzzzz'
- customer number/code, 'blank' to 'zzzzzz'
- customer short names, 'blank' 'zzzzz'

I'm not sure what you mean when you say, 'It is run from customer blank to zzz'. Please confirm.

Also, have you checked in Edit | Billing Cycles that none of your billing cycles are set to a 'Frequency' of '1'?

to create an interest batch you don't have all those options, the only options you have is start billing cycle and end billing cycle.
I did check the frequency and its set on 30 or 60.
The first interest batch posted and everything and the period end shows everything is fine. But when i run statements thats when it says interest batch was not ran.

Hi, Kevin,

I agree that when you create an interest batch you don't have all of those options (specifically the Customer Short Name).

Depending on what your 'Clear transaction detail by' option is set to in the Company Profile, you will be able to run by Billing Cycle only or, if Period End is selected' you'll be able to select by Billing Cycle or Customer Number. Sounds like your 'Clear transaction detail by' option in the Company Profile is set to 'Billing Cycle' as that is all you have to choose from when creating an interest batch. Thank you.

I was wondering what you were referring to when you said from Customer 'blank' to 'zzz'. Apparently this wasn't the Interest Batch. Was it on the Print Statement range? Or? You'd indicated previously that you use a Print Statement range using the Customer Short Name which is why I mentioned that also.

If, for example, you try to Create an Interest Batch and have selected a Billing Cycle range of from 'blank' to 'zzz', you will receive a message that there are no transactions to charge interest on. You should be entering the ending value as 'zzzzzz'.

Also, when you look at Edit | Billing Cycles, please edit each one and check the 'Interest Last Invoiced' date. This date must be within the Frequency for each customer having a statement run. If it is not, for even one customer, you will continue to receive the prompt.