I am running Adagion Receivables 8.0A (051124). When I attempt to adjust an invoice, I get the message: "Error: Adjustment has been previously posted". Only it has not, of course, been previously posted. I am now unable to do any adjustments. Any suggestions?
The reason for needing this adjustment is that a payment paying six invoices was posted against only one of the invoices, thereby overpaying the one invoice and leaving the other invoices outstanding.It would be really nice if there were an unpost function available.

Hello Barry French,

Don't try and fix this problem with an adjustment. Enter a cash transaction for $0.00 and pick up the credit balance from the overpaid invoice. Then apply the credit to the other invoices to pay them off.

Sorry, but you will never see "unpost batches" in anything other than Adagio Ledger, as the tax and other implications are too onerous to unwind. Just make sure that you make a backup before posting any batches, then you can always restore to that backup.

Hi Barry,

To answer your 2nd question (posting cash and leaving unapplied cash on the record), the easiest solution would be to create a 'zero dollar' cash entry and apply it to the cash (with an unapplied amount) and the 5 remaining invoices, thereby getting all the cash applied and the invoices paid.

As for the first question, posting adjustments looks at the current, historical and matching files to determine if the adjustment transaction number has been used before for that customer. If it has then the error message you are getting will occur.

Perhaps print the Customer Transaction report for that customer, with the 'Applied Details' option selected. This will allow the matching file to be checked as well as current and history.

Does the error occur during entry, printing the adjustment list report, or posting the adjustment? There was an error with the adjustment list report but this was fixed back in a 2004, and posting was not prevented (it was a report-only problem).

quote:

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Originally posted by Softrak Support:
Hi Barry,

To answer your 2nd question (posting cash and leaving unapplied cash on the record), the easiest solution would be to create a 'zero dollar' cash entry and apply it to the cash (with an unapplied amount) and the 5 remaining invoices, thereby getting all the cash applied and the invoices paid.

As for the first question, posting adjustments looks at the current, historical and matching files to determine if the adjustment transaction number has been used before for that customer. If it has then the error message you are getting will occur.

Perhaps print the Customer Transaction report for that customer, with the 'Applied Details' option selected. This will allow the matching file to be checked as well as current and history.

Does the error occur during entry, printing the adjustment list report, or posting the adjustment? There was an error with the adjustment list report but this was fixed back in a 2004, and posting was not prevented (it was a report-only problem).

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"The problem occurred during the posting and was due to the same adjustment number being in the historical data. Problem solved. And thanks for the tip about using a zero payment - a much more efficient way to post!"