My client had their computer system upgraded to W2K Pro. They are currently using QI & QC 6.5A with A+. When trying to print reports from QC such as batch listing, batch status and Company profile, they get the error 533 cannot access database in both their data and sample. Everything in QIwin works fine. I have re-installed QC, checked for orphan batches, and everything else suggested in the previous posts relating to this error message. We have even used the Admin account and still get the errors so I doubt it is a rights issue.

So I need some help - got any more suggestions?

Thanks,

Hello Lars,

Those old versions of the products used Softline's DBI. I don't believe that it is compatible with Win2000. They will need to upgrade their QI and QC (assuming we are talking about Quik Invoice Plus for Windows and Quik Check Plus for Windows).

Hi Andrew: They are using Adagio Checks v6.5 - sorry to mislead you

The Adagio Invoices 6.5 works ok in printing the reports. However, you may have a point in that they upgraded from W98 to W2K Pro, and it was only after the O/S upgrade that they got the problem. Their computer guy reinstalled Adagio under my supervision, so at least I know the re-install is good.

They are in the process of uploading their data for me so I'll have a look at it. If you can think of anything else, please let me know.

Thanks again,

Hello Lars,

Having upgraded their OS, they will have to upgrade their applications. They need the 32-bit versions of Adagio.

Just received their data and ran it through the current version on W2004 server - everything worked fine

Hello Lars,

If they want to run Adagio on Win2000, WinNT or WinXP, they will need to be running the 6.8 or greater versions of the programs.

Sorry.