I am trying to print a detail listing using ledger (Version 68B 030131) and when trying to print or preview I am getting the following error message:

"Unable to create directory GLL50002 in c:\DOCUME~\KenA\LOCALS~1\Temp\"

Any idea why this is happening and how I fix it?

Our program files and data are on a server and I have been using Adagio Ledger with no problems for at least 18 months under the current set-up.

Thanks,

Ken

To accommodate multi-instance printing in Adagio version 6.8B, and to make reports print faster, many of the Management reports in Adagio utilize temporary files. The Detail Listing report in Adagio Ledger is one such report.

Adagio uses the Environmental Variables setup in Windows to determine the local Temp directory and creates a copy of the required data for the report. The error message you are getting indicates that there is a problem recognizing the Windows Temp location. This may be a rights issue on your Win2000/XP machine, or perhaps the Temp directory is not set correctly in Windows.

I'm not sure I can advise what the 'correct' settings are; suffice to say it's a Windows setup issue that is getting in the way...

I reinstalled the GL (at the workstation) and this made not difference. But I then tried reinstalling Crystal Reports and it seems to have fixed the problem. So who knows what was happening, but I thought I would let you know.

THanks for you help again.

Ken