When installing an upgrade to accounts receivable, I get an error ---'...\UTLEXPO.DLL could not be opened' and then the install stops.

What can i do to get past this and install the update?

Thank you

Hi Marshal,

Thanks for bringing this to our notice, Could you please confirm if you're installing the service pack or the full version ?

Please help us with the version number ?

Hi Marshal:

Have you tried rebooting the server/Computer? It might be possible that the file needs to be replaced and it is opened by this or another user.
Also, be sure the antivirus is disabled.

It is a upgrade to 9.3A from 9.2A. I will disable the antivirus and later today I will reboot the server and try again.

Hi Marshall,

Please try those steps and let us know. Incase if you have any issues after that, Please write an E-mail to techsupport@softrak.com

Also make sure the user login has local admin rights. That has been an issue for me in the past