Hello everyone,

Had a client upgrade to AP 9.3B (20200811) the other week. Typically during the month 2 check number audit reports are run, for the 1-15 and 16-End of month. The First half of the month was run fine prior to the module being updated. When the report for the second half of the month was run, it did not contain all of the checks. When the client first ran the report, it printed a handful were listed and at the bottom of the page "*** Check run canceled ***" was printed. No data was asked to clear after the print.

When I subsequently investigated the only detail I was given on the Check Number Audit report was "*** Check run canceled ***" showing 0 check(s) issued. I did however see the initial report still on the screen, and closed the window myself not asking for the data to be cleared.

If I run a check reconciliation report for the dates of checks I'm after, that does print, I can also see the check under the vendors themselves and it all appears to be appropriate other than the audit list. There weren't any upgrade notes about the report, and I find it strange that if the update did clear the report that we wouldn't be seeing the checks from the system check runs subsequent to the upgrade.

I haven't had this issue with any 9.3B users yet, has anyone experienced this (my forum search didn't appear so)? If so did it work itself out after the first month?

Hi, Jesse,

It sounds like the check run was cancelled. Have you/they checked to see if the batch is still sitting in the System Checks window? There should be a status next to it. There's also a System Check Runs inquiry you can look at and possibly their applog.

Without data, it difficult to do more than surmise. If you’d like to upload the data, I’ll take a look for you and let you know what I can find.

Also, do they have their Backup Options set to ‘always’ do a backup before posting? If not, it's probably a good idea.

For others who are having this issue, in our case it was that the Audit Sequence number wasn't defaulting to the first audit sequence for the date range that we had specified. After adjusting the audit sequence number back up our reports ran the list of cheques we were expecting.

Thanks for the help support!