Hi there, we have an issue to void cheque. Before, when a cheque is being voided, the cheque amount is back to the vendor's account automatically. But recently, when we voided the cheque (same procedure as before), the stauts in the Check Reconciliation window shows V, but the amount didn't go back to vendor's account. could anyone please help us on this? is that relating to active " Recover Batch" function under "Maintenance"?

thanks so much!
Jennifer

Assuming you are talking about Adagio Payables and not Adagio BankRec, you should never "void" a check, you should "reverse" it. Voiding a check has the same effect as clearing a check, which is to say none, other than removing it from the list of outstanding checks. Reversing a check is what puts the invoice back onto the vendor's account.

You should disable the Void option in Edit | Company Profile | System Options.

If you have posted the Void check, there is no way for you to "unVoid" the check. However, your dealer can do it for you if they have GridView ReadWrite.

Otherwise, you will need to make a journal entry to add the cash back to the GL (credit to the expense), and then re-enter the invoice using a slightly different invoice number.

Steve

Hi Jennifer,

This is really a Technical Support question, so I'm going to move your thread into that Forum.

"Voiding" a check is bad. "Reversing" a check is good. I expect the person Voided rather than Reversed the check. There is an option in the Company profile to prevent people from Voiding a Check.

Reversing a check debits the Bank and re-instates any invoices the payment was applied to.

Thank you so much, Steve/Andrew!