Good morning, I would like the automation logs to go to multiple emails but Console-Set Global Options doesn't seem to allow me to put more than one email address under Return address? Can you please confirm that's the case? or am I doing something wrong?
thanks.
Vickie.

Vicki:

You can set up multiple recipient's. You only ever need one return address (this is where bounced recipient emails go back to). The return email address should be different than any of the recipient email addresses.

actually if you go in Console, the help refers to the PDF logs going to the Return address, I need the logs to go to multiple recipients. I do not want the log from the other modules, but rather the ones from Console, which I actually currently get to the Return address

thanks for your help,
Vickie.

Vickie:

That's an odd use of the return address field. In any event the Return email address is restricted to 1.

Hopefully Softrak can provide some insight on Monday.

Hi Vickie, you can sort of get around this if you have e-print but the outcome won't be exactly what you are looking for.

Softrak should find a way to send the console module's notifications to multiple users. The console's email notification is the only one that allows the user to easily know if the run was a success or not. Right now there is a trade-off between getting the log to the right people and allowing them to easily understand if the run was successful or not.

E-print enables the emailPDFautolog command, which can be sent to any number of recipients, but you'll also have to add in the commands to all your automation files to write and overwrite the log accordingly (otherwise you'll end up getting a 1000 page PDF in your inbox).

The big difference is that the emailPDFautolog message doesn't differentiate between successful and failed automation runs, so if anything goes wrong there are two possibilities: you will get an email that looks like it always does (but the attached log will hopefully explain why the task didn't complete successfully), or you will not get any email because the failure was so severe the command couldn't be run.

Basically, you have to open the attached PDF every time to really be sure everything was a success, as no email means failure and the email message text is always ambiguous. The logic is reversed with the message you would get from the console module, which is specific about success or failure, and the status can be known just by looking at the email's subject. Unfortunately only 1 address can get those messages and they are not always going to be the relevant person for everything the automation handles.

This has been changed in Console 92B (170323).