Good morning,

I just finished upgrading AL to the latest version 9.2B, and received this warning.
Wondering if others have experienced this, and what needs done?
It says file was renamed because it could not be installed due to Locking or Rights issue; I do know that there are no permission issues.
File name in warning is ~GLH00a8.tmp 05/17/16 17:10:28 [10336616]

Thanks,
Mike
https://www.dropbox.com/s/pk8hrospq66mzd6/ALwarning.GIF?dl=0

Hi Mike

That's a sign of an incomplete installation. It might be from this upgrade or from one in the past.

Check the size of the file and compare it to the other files in the Ledger folder. If it is almost the same size as another file in that folder, you are halfway to figuring out what to do. But the other half is more complicated.

If you are experiencing problems running Ledger or printing financials, you might be better off re-installing from scratch.

Steve

After installing the Ledger upgrade to 9.2B, I couldn't open file from Adagio Financial Reporter, but I could from going into softrak/Ledger/LedgerFinRep.exe. And also, we have 2 users in the computer. My user does that and the other user can open it normally. What is this weird thing happening? Is there some kind of permission issue in the upgrade?

Mike:

Steve has given you the correct answer. Most likely this is an incomplete or incorrect install of the upgrade.

A clean reinstall is the only solution.

It is me Harpo who made the last comment. I did reinstall it 3 times and it's still the same. I can only run Financial Report from its folder softrak/Ledger/LedgerFinRep.exe, not Adagio program itself.

What happens when you select Maintenance | Maintain Financial Reports from the Adagio Ledger menu?

What happens when you select Reports | Print Financial Reports from the Adagio Ledger menu?

What happens when you select Reports | Print Financial Statements | SomeStatement from the Adagio Ledger menu?

Harpo:

What happens when you try to run the Financial Reporter from within Ledger? Is there an error message? Is the option greyed out? Does Ledger appear to lock up? Do you have 2 monitors on your computer?

Andrew

The Ledger opens up. The problem is when I open my file, it gives me this message.
"Adagio Financial Reporter has stopped working"

My other user is able to open our file normally. It's just my user. I'm the Administrator and I never had this problem before.

Bruce:

Yes, I do have 2 monitors, but the error is what I mentioned above.

And also when I check the Adagio System Status, my user gives me this error. The other user doesn't have this error.


======= Checking Special System Configurations ======

========== Crystal Reports System Status ==========

========== Checking 32-bit (and higher) System Status ==========
C:\WINDOWS\SYSTEM32\SSIPRT32.DLL
Current version: [0.2.0.4] Date: [09/14/1999] Error: Needed version: [0.2.0.4] Date: [01/20/2016]

=============== Checking Products ==============

. . . . 1 Error(s) and 0 Warning(s) Reported.
================== Finished ===================

Hello Harpo,

I do not understand how your setup is generating a System Status warning and your co-worker's is not. An Adagio Consultant is going to have to review your installation to be able to make sense of this.

Sorry.