Running AP 8.1F as if Dec 9,2013

We started getting calls from suppliers saying the cheque we sent them was returned. Looking at our bank transactions we could not see where it cleared and then returned. The reason being is that the MICR Encoding did not print on the bottom of our cheques so the bank did not know where they belonged. The funny thing is that we have had cheques prior and after this happening. It happened in 2 batches (one on Dec 6/2013 and one on Dec 9, 2013) and a couple of manual cheques in between. Has anyone else experienced this. We checked our printer and it is working correctly.

HELP!

Were these checks printed from a different workstation perhaps?

The same workstation, same printer.

There are not a lot of reasons for why the MICR would not print as it is a fairly fool proof process. Things that typically go wrong include using a

1. Different bank in Payables
2, Different cheque spec
3. Different printer
4. Different workstation.

Best option is to keep an eye on the results. Next time the problem occurs (no MICR) then start thinking about what you did differently this time.

We have been printing cheques for the past two years without any problem with MICR coding. Nothing has changed. Same printer, same workstation, same bank and same cheque spec.

Diane:

Thanks for the update. I have been working with this process for 15 years and this is the first I've every heard of this problem. Unfortunately there isn't a lot more that can be done over this forum. If the problem continues then you should get your Adagio Consultant to investigate this problem further.

Diane - this same thing just happened to me too. I went in to look at the specs in my banks set up and the micro encoding symbols somehow changed from their usual symbols to the "@" "!" and "#" signs.

How frustrating. Now I have to go and change them all back again. Why this happened - ???? no explanation that I can see.