When trying to post a batch I get the following error....

"Unable to post batch 781 entry 1: invoice 1607279264 for vendor ROGATT. The invoice totals are invalid."

I have tried deleting and re-entering the invoice several times and keep getting the same error. I am not sure why.

Hi, Tina,

Several Adagio programs create invoices. Can you tell us which program you're using and its version and release date?

Any additional information you can provide about the invoice could prove helpful. Is integrity clean?

Adagio Payables
8.1E (130131)
ADS Version: 1.12.54.2943

Im not sure what you mean by is integrity clean. I'm fairly new to the program.

Hi, Tina,

Like Ledger, Payables has a File | Data Integrity Check function. Always best to make a File | Backup before running the integrity checker. If it detects errors, the Rebuild button may become active, If so, you can Rebuild and then Check again (and repeat if necessary).

Other than checking integrity, you'd still need to provide more information about the invoice. It sounds like the amount that displays as the Batch Total in the batch window is different than the amount that displays as the Invoice Total. Or, the amount of the invoice detail is different than the Invoice Total in the Invoices list window of the batch.

That's a pretty old version of Payables you're running.

ok so we figured out more of what's going on. When I enter multiple entry lines on an invoice the total at the bottom matches my total on the invoice. When I go to post the invoice I get the error message. If I print off an Invoice Batch Report for that invoice some of the lines I have entered have disappeared.
We then have to do a back up, reenter the lines that are missing and then regenerate. We aren't sure why these entries are disappearing.

Hi, Tina,

You're on a Combined Support plan. This may be more than can be dealt with on a forum like this.

Please call or email me. I've left you a message.