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#43937 - 12/18/14 09:43 AM Adagio Purchase Orders - Receipt Button Greyed Out
MikeS Offline
Adagio Specialist

Registered: 10/25/10
Posts: 337
Loc: Concord, On
In my PO Document List window I like to see only those PO’s that are incomplete and listed in ascending order (oldest to newest). So I have a PO document filter which has Completed? Field equal to No AND Order Type field Equal to Active with sorting set to Doc# Ascending (oldest first, newest last) always on.

After a PO is received and completed, the next PO is highlighted but the Receipt button is greyed out. It only reappears after moving off the highlighted PO and then back. All the other buttons are still available (except Complete). Doesn’t happen when no document filters are selected. Only noticed it now because I had three PO’s I was receiving in order.

PurchaseOrders 8.1D (141006)
_________________________
Mike Smith
Viktorian Sheet Metal Mfg Inc

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#43938 - 12/18/14 10:40 AM Re: Adagio Purchase Orders - Receipt Button Greyed Out [Re: MikeS]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11532
Loc: Vancouver, BC Canada
Hi Mike,

I tested with sample data and was not able to replicate your problem, though I may not have the identical setup to you.

In sample data I edited the filter for 'Incomplete active orders' and changed the sort order of the Doc# field to Ascending. On the PO List grid, with this filter selected, I received against the very oldest PO (at the top) or another near the top, and Received all and completed the PO. After the receipt was posted, that PO was removed from the list (because it is now completed), and the next PO on the list is highlighted with all the buttons available to click, including Receipt and Complete.

Indeed highlighting a completed PO will have the Receipt and Complete buttons disabled. And the Complete button is only available if the company profile option to 'Allow completion of outstanding POs' is selected.

Would it be possible for you to try the same test in sample data? Just to see if what you are running into is based on some differing company data option. For example, I have direct printing enabled, but am choosing not to print the receipt form.
_________________________
Regards,
Softrak Tech Support

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#43939 - 12/19/14 07:20 AM Re: Adagio Purchase Orders - Receipt Button Greyed Out [Re: Softrak Support]
MikeS Offline
Adagio Specialist

Registered: 10/25/10
Posts: 337
Loc: Concord, On
In sample data, check the Entered document filter, and delete all PO's except for PO#-0000008,7,5, and 4 They should be in descending order (8,7,5,4). Highlight PO# 8, receive it,post, yes to completed, OK to save document, and No to print receipt now (I always print receipts after I've received everything). The next PO is highlighted (#7), and the receipt and complete buttons are greyed out.

Hope this helps.
_________________________
Mike Smith
Viktorian Sheet Metal Mfg Inc

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#43940 - 12/19/14 09:10 AM Re: Adagio Purchase Orders - Receipt Button Greyed Out [Re: MikeS]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11532
Loc: Vancouver, BC Canada
Hi Mike,

I'm sorry, but following those exact steps in sample data with the current version of PO you indicated does not result in an inaccessible Receipt button for me. PO#7 is highlighted with all expected buttons accessible without having to click anywhere. The only inaccessible button is 'Find' and that is because a Filter is selected.

I tried using the mouse to click buttons, and also using keyboard shortcuts exclusively, and in both cases it worked as expected. This is from my local Windows 7 laptop - I am not running from a server, so behaviour will be faster.

I don't know what else to suggest.
_________________________
Regards,
Softrak Tech Support

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#43941 - 12/19/14 09:28 AM Re: Adagio Purchase Orders - Receipt Button Greyed Out [Re: Softrak Support]
MikeS Offline
Adagio Specialist

Registered: 10/25/10
Posts: 337
Loc: Concord, On
That's fine, it's not a big deal. Was just annoying, that's all. If I get a chance this weekend, I'll record it and send it to you.

Thanks
_________________________
Mike Smith
Viktorian Sheet Metal Mfg Inc

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