Hi,
In looking over our receivables report to verify with the cash receipt I noticed that there is a customer that doesn't appear in the listing but is active and owes us money. Why is that? This customer was set up like all the others.
Thanks!

There's lots of options on the Aged Receivables, Overdue Receivables and Customer Transactions reports. Which report and which options are you choosing?

I'm using the overdue receivables and that's the report the accounts want to look at when year end comes around. Also this causes a problem because receivables amount on the trial balance doesn't balance with the total of the receivables report.

The Overdue Receivables report is not the report your accountants should be looking at - they should be looking at the "Aged Trial Balance" with the option "Calculated as of" to tie back to the general ledger. The Overdue Receivables ages by Invoice Due date, not the Invoice Date.

They do look at the aged trial balance but we still need to have a receivables report, which if also like to work with.
And anyways, this particular customer doesn't even appear on the aged trial balance.

Lynn:

There has to be a reason. Is the Data Integrity Check clean? Is there a post dated transaction applied to the invoice?

This may be one of those problems where you will need to get your Adagio Consultant to take a look.