We have a different cheque spec for regular and for manual cheques. These are set up in the Banks correctly. When printing a manual cheque (cash invoice) this manual cheque spec doesn't seem to work. But if we use a manual cheque to make a payment, it does work. Why does the cash invoice method not use the correct cheque spec file?

Alvin:

Likely because the manual cheque spec is not set up correctly. This is one of those problems were I would really need to see it to tell you want is wrong.

Feel free to email me the cheque spec and I will take a look at it.

I just e-mailed you the spec file. Have a look please.

Hi Alvin,

The 2 most common support requests when printing cash invoice checks in Adagio Payables are:

1) There are no details on the check.
Reason: Payments and Cash Invoices require different detail sections on the check form, because the information that prints for payments (such as invoice number paid) differs from what prints for cash invoice (such as distribution account).

Resolution: Add a new detail section to your check spec, with a type of Detail and a sub-type of Cash. Then the check form can be used for both payments and cash invoices. Sample specs are set up this way if you want to see what the end result will be.

2) I can't print the cash invoice number on my spec as I can't find the field.
Resolution: Spec code M18 for the cash invoice number is available to drag from the spec code list in 'Company Information' section.

When the resolution for your problem is found, it would be great to know what the specifics of the problem and the resolution were, for the benefit of others reading this forum.

Manual Cheques populate different fields than do regular Payables invoice processing. The solution was creating a spec file for manual cheques using the M18 - M20 fields.