Hello, I have a strange issue...
I create all my invoices in the invoices module but prefer to record my deposits in the Bank Rec module against those invoices. This generally works excellent.
However, I have added a new customer and I have noticed that this method works well and records the deposit in the reconciliation window but a batch also gets retrieved for the deposit from AR called Retrieved Receipts, I then have to reverse this entry on the reconciliation as it is a duplicate deposit... am I missing a setting somewhere? I am not sure why this is happening and why only for the one customer?
please advise. Thanks
Christine

Hi Christine,

What versions of Receivables, Invoices and BankRec.

Whenever a receipt is entered for a customer in BankRec, posting this will create a cash batch in AR (or create a batch for retrieval from BankRec into Receivables). Provided that the bank in BankRec is set to be integrated with AR. There is no other option to disable sending cash batches from BankRec to AR.

When you create your invoices in Adagio Invoices, are you including a payment along with the invoice? If so, and you have Adagio Receivables set to send cash batches to BankRec, then the Payment method assigned to the customer will determine how the Invoices payment gets retrieved into BankRec. If there is no payment method, then the payment will not go to BankRec.

You may need to verify your configuration and the setup of that new customer with your Adagio consultant.