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#37031 - 05/20/13 04:01 PM Statements no good in one place, good in another
Matthew Lefkowitz Offline
Softrak USA Partner

Registered: 08/17/04
Posts: 296
Loc: San Francisco
Same project. I have successfully imported my customers and open receivables as invoices, credit notes and debit notes. When I bring up an active customer, Transactions tab, I see all of the open items. When I click "Calc Aging", I see good numbers. But when I click the "Statement" button, the statement appears with no details.

Then I go to Print -> Statements. I filter the list to just my one customer and preview his statement. Now I see all of the expected details.

Why is the statement correct in one place and empty in the other?
_________________________
Matthew Lefkowitz
Lefkowitz Systems
415/657-9900
mlefkowitz@sprintmail.com
www.lefkowitzsys.com

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#37032 - 05/20/13 04:15 PM Re: Statements no good in one place, good in another [Re: Matthew Lefkowitz]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Perhaps one is using Invoice date and the other is using Due Date?
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Andrew Bates

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#37034 - 05/20/13 04:58 PM Re: Statements no good in one place, good in another [Re: Retired_Guy]
Matthew Lefkowitz Offline
Softrak USA Partner

Registered: 08/17/04
Posts: 296
Loc: San Francisco
Figured it out. The "Run Date" value in the Customer Screen statement window must have a value. If it is blank, I get nothing. If I set it, I get my statement.

I suggest a "Run Date cannot be empty" pop-up warning here.
_________________________
Matthew Lefkowitz
Lefkowitz Systems
415/657-9900
mlefkowitz@sprintmail.com
www.lefkowitzsys.com

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#37035 - 05/20/13 05:37 PM Re: Statements no good in one place, good in another [Re: Matthew Lefkowitz]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
It will normally contain the date statements were last run.
_________________________
Andrew Bates

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#37044 - 05/21/13 01:36 PM Re: Statements no good in one place, good in another [Re: Retired_Guy]
Matthew Lefkowitz Offline
Softrak USA Partner

Registered: 08/17/04
Posts: 296
Loc: San Francisco
Which, after an initial import, is blank.
_________________________
Matthew Lefkowitz
Lefkowitz Systems
415/657-9900
mlefkowitz@sprintmail.com
www.lefkowitzsys.com

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