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#34746 - 01/07/13 09:25 AM adagio Payables freezes
Tim Offline
Stranger

Registered: 01/07/13
Posts: 3
Loc: Thunder Bay, ON
Our Payable module freezes when we try to enter data to generate cheques/payments. This started happening after we completed applying the updates released in the last few months.

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#34750 - 01/07/13 10:27 AM Re: adagio Payables freezes [Re: Tim]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
"Freezes" when entering data is a little vague. Are you trying to complete the dialog to generate system checks? Are you entering invoices? Are you entering Cash Invoices into a manual check batch? Does it only happen for a specific vendor? Does the data pass the Data Integrity Check?

Has Adagio Payables ceased working, or has the machine just got "busy"? Does the Task Manager show any activity under I/O read Bytes or I/O Write Bytes columns?

Is the "freezing" repeatable?

You may need to ask your Adagio Consultant to drop by and take a look. However, the look will be more productive if the failure is repeatable.
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