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#30244 - 12/20/11 08:25 AM Adagio Ledger - Display Issues in Windows 7
karenlang Offline
New Guy

Registered: 12/19/11
Posts: 5
Loc: Whitehorse, Yukon
Hi Folks,
We have recently moved from XP to W7. Our Adagio Ledger install is up and running, however we have a lot of display issues. Issues like buttons being pushed right off a page, fields being doubled up on top of each other, things like that.

The computer is already on the highest resolution with the display set to "smallest" and the dpi as low as it will go. We have a fairly large monitor, I believe the native resolution is something like 1600x900. I have tried every resolution available, I have tried all the different compatibility modes, I have tried decreasing font size and border size on windows, I have tried all the dpi settings, although they don't go below 96.

I have read a few other posts in here regarding the same thing and have followed the suggestions but our display is still the same. Changing any of the things above hasn't even changed the way it looks at all.

Does anyone have anymore suggestions?

Thanks.

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#30247 - 12/20/11 09:20 AM Re: Adagio Ledger - Display Issues in Windows 7 [Re: karenlang]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Make sure that your text size is 100%. If you have chosen a different text size under Windows 7, and you are using the Windows Aero display, then, under Advanced options, turn OFF use XP mode. This will probably require a station reboot.
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Andrew Bates

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#30248 - 12/20/11 09:38 AM Re: Adagio Ledger - Display Issues in Windows 7 [Re: Retired_Guy]
karenlang Offline
New Guy

Registered: 12/19/11
Posts: 5
Loc: Whitehorse, Yukon
Thanks, Andrew, my text size is set at 100%, which is "smaller" and the lowest it can go in my list of options. It's really perplexing, as I have cycled through every possible option that I can find, and none of them changes the look of Adagio at all. I should also mention that my screens for user options and window preferences in Adagio itself are completely cutoff, and I can only see the top, left quarter of those screens.

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#30249 - 12/20/11 10:12 AM Re: Adagio Ledger - Display Issues in Windows 7 [Re: karenlang]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
Are you running a terminal Server or Remote Desktop session? Has someone changed the "Custom DPI" setting? (It should be 100% too.)
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Andrew Bates

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#30250 - 12/20/11 10:14 AM Re: Adagio Ledger - Display Issues in Windows 7 [Re: karenlang]
Bruce Gardner Online   content
Adagio Wizard

Registered: 06/15/04
Posts: 3612
Loc: Toronto ON, Canada
Karen:
What is the actual resolution that you are using?
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Bruce Gardner
ARX Business Solutions Inc.

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#30251 - 12/20/11 10:15 AM Re: Adagio Ledger - Display Issues in Windows 7 [Re: Bruce Gardner]
karenlang Offline
New Guy

Registered: 12/19/11
Posts: 5
Loc: Whitehorse, Yukon
It's 1600x900, which is the max, and the recommended resolution for the monitor. I did cycle through all of the lower resolutions to try it out, but no luck.

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#30255 - 12/20/11 11:07 AM Re: Adagio Ledger - Display Issues in Windows 7 [Re: karenlang]
Softrak Support Online   happy

Adagio Action Team

Registered: 03/09/99
Posts: 11535
Loc: Vancouver, BC Canada
The screen resolution (1600x900 or whatever else) won't have any bearing on this scenario. It's the 'Custom DPI' settings that will influence this.

Access this from the Screen Resolution screen by clicking the link to 'Make text or other items larger or smaller'. There is a 'Set custom text size (DPI)' option that must be 100%, and this is where the 'XP Scaling' option is that Andrew mentioned.
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Regards,
Softrak Tech Support

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#30258 - 12/20/11 04:02 PM Re: Adagio Ledger - Display Issues in Windows 7 [Re: Softrak Support]
karenlang Offline
New Guy

Registered: 12/19/11
Posts: 5
Loc: Whitehorse, Yukon
Thank you, this is what it is set at currently. I couldn't make the dpi any lower than 100%, which is 96. I am going to try taking the monitor off of the video card and switching it to the onboard video tomorrow, this is the only thing I can think of that I haven't tried yet....do you think this could have any bearing on the situation?

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#30277 - 12/21/11 03:30 PM Re: Adagio Ledger - Display Issues in Windows 7 [Re: karenlang]
karenlang Offline
New Guy

Registered: 12/19/11
Posts: 5
Loc: Whitehorse, Yukon
In the end I had to switch from the Windows 7 Basic theme to the Windows Classic theme and that solved my problems. Thank you for all of your suggestions, though. smile

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#30279 - 12/21/11 03:59 PM Re: Adagio Ledger - Display Issues in Windows 7 [Re: karenlang]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4510
Loc: Wynnewood, PA
Thank you so much for posting what worked.

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