Hi, Michelle,
Andrew's right. You should check the Receivables retrieve setting on the Retrieve window in Ledger.
It's important that you have a Receivables batch waiting there to be retrieved in order to clearly see the correct setting. Different subledgers can use different settings. The setting you're interested in will appear immediately to the right of the Adagio Receivables batch.
Don't bother looking at the 'Assign entries to' fields near the bottom of the window. Those only become active when you click on a subledger so that you can make a change to its Retrieve method.
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Regards,
Softrak Tech Support