Hi All,

Occassionaly we need to put a customer on hold (not just an order). We usually do this from A/R by putting the account on hold. This was nothing can be invoiced and sent out.

One problem we are having is that some of our shippers will find an order in Order Entry, not actually go into the order, and right click the order to print a picking slip. They will then ship the product and invoice it at the end of the day (he'll print a blank picking slip, as sometimes we dont know exactly how much will ship to a customer). At the end of the day he then cannot invoice it because the customer is on hold.

Even if the customer is on hold, it is still possible to print a picking slip for an order this way if the order has not been reposted since the customer was put on hold. We would of course like the orders to go on hold as soon as the customer goes on hold.

Is there a way to make all orders for a customer go on hold without posting each order?

Thanks!

AR 8.1A 100208
OE 8.1C 100208

Hi Acrylon,

Sorry, but at the current time, updating a customer does not automatically update orders for any status, including the On Hold status of the order.

I can forward a suggestion either to have a new utility feature do this, or perhaps have document printing look at the on hold status of the customer in addition to the order.