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#25623 - 01/04/11 07:13 AM Payment Method: Why enter in check box ?
Heather Mac Offline
Adagio Scholar

Registered: 03/30/09
Posts: 79
Loc: Ontario, Canada
(216.8.139.2)
I have another question re: payment method.

In order to have a payment complete, you must enter something in the chq box field, why? If we are processing a visa, debit or m/c pmt there is no chq #. We were entering v, d or mc as a chq # and this created a duplicate chq error, when posting. Can this field be turned off or what can be use in this field?

Also is there a way to turn off the Account Set field box? We use three diff bank accts and I don't want the wrong one used.

Thanks
Heather

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#25624 - 01/04/11 08:01 AM Re: Payment Method: Why enter in check box ? [Re: Heather Mac]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11649
Loc: Vancouver, BC Canada
(96.49.96.191)
The check number needs to be non-blank to determine that there is actually a payment to process.

If you are using the current version of Order Entry 8.1D, there is a checkbox on the payment screen to 'auto-generate' a check number (it will be the same as the invoice number), which is useful when processing credit card payments and ensuring that the number is unique.
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Regards,
Softrak Tech Support

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#25627 - 01/04/11 10:14 AM Re: Payment Method: Why enter in check box ? [Re: Softrak Support]
Heather Mac Offline
Adagio Scholar

Registered: 03/30/09
Posts: 79
Loc: Ontario, Canada
(216.8.139.2)
We have the updates, but they have not been installed yet. Thanks very much, we will find a way to correct this until the updates are installed.

Thanks
Heather

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#25628 - 01/04/11 11:09 AM Re: Payment Method: Why enter in check box ? [Re: Heather Mac]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
(96.49.96.191)
You might consider using the authorization number returned by the credit card company in this field.
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Andrew Bates

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